Sterling Lighting fixtures come with an industry-leading limited warranty for all manufacturing defects. Sterling Lighting warrants its products against defects in material and workmanship when products are installed, operated and maintained according to applicable codes and normal use according to label or supplied instructions. Without charge, Sterling Lighting will either repair or replace the broken component or fixture. Sterling Lighting reserves the right to decide between repair or replacement of any properly installed Sterling Lighting product which fails under normal operating conditions and has not undergone abuse beyond normal wear and tear.
FIXTURES & FINISHES
All dedicated fixtures, including our SL01, SL04, SL06, SL07, SL07B, SL07P, SL11, SL12, SL21, SL23, SL24, SL31, and SL33, have a lifetime warranty on their exterior housing. Dedicated fixtures are fixtures with serviceable LEDs and drivers.
All integrated fixtures, including our SL02, SL05, SL09, SL13, SL17, and SL36 have a 10-year warranty on their exterior housing. Integrated fixtures are fixtures with non-serviceable LEDs and drivers.
Sterling Lighting uses the highest quality marine-grade, virgin brass. Our antique bronze and raw brass surfaces and finishes are intended to age naturally and patina over time resulting in natural color changes. The finishes developed during the natural aging process will vary depending on environmental factors such as exposure to salt water and direct sunlight.
LEDS AND ELECTRICAL COMPONENTS
Sterling Lighting LEDs, drivers, and electrical components sold after July 1, 2017 have a 10-year warranty. Sterling Lighting Cafe Light LEDs come with a 3-year warranty.
Sterling Lighting transformers come with a lifetime warranty under normal use as specified by local code and product instructions and specifications.
WHAT'S NOT COVERED
This warranty covers only equipment manufactured by Sterling Lighting.
It does not cover products supplied by, but not manufactured by, Sterling Lighting.
It does not apply to any equipment of another manufacturer that may have been used in conjunction with Sterling Lighting equipment.
This warranty does not cover LED’s or drivers used in a non Sterling Lighting Fixture.
This warranty does not cover damage due to acts of God, such as lightning strikes, hail, earthquakes, tornadoes, hurricanes, floods, solar storms or other extreme weather events.
It does not cover electrical surges or partial power outages caused by power companies.
It does not cover vandalism or theft or accidents.
It does not cover user error such as connecting to a high voltage power source.
It does not cover the use of non-approved electronic transformers and dimmers with Sterling Lighting products.
Warranty does not cover water damage to products (unless specifically an underwater light) that have been submerged in water, incorrectly installed or reassembled.
These warranties extend to the original purchaser and are non transferable.
These warranties do not include labor or other costs associated with the repair or replacement of any defective products that need to be replaced or repaired.
The forgoing warranty Seller makes no representations or warranties except those expressly set forth herein. Seller disclaims all other warranties expressed or implied including but not limited to, any supplier or distributor that modifies or amends this limited warranty.
Dedicated fixtures refer to all fixtures with serviceable LEDs and drivers. This definition includes our SL01, SL04, SL06, SL07, SL07B, SL07P, SL11, SL12, SL21, SL23, SL24, SL31, and SL33.
Integrated fixtures refer to all fixtures with non-serviceable LED and electrical components. This definition includes our SL02, SL09, and SL17.
Drop-in bulbs refer to all fixtures that have a solid outer body and require a drop-in bulb. This definition includes our SL08.
FIELD REPAIRS RECOMMENDED
Sterling Lighting only works with professional installation companies. All Sterling Lighting dedicated fixtures are designed to be field repairable by a professional installer. Sterling Lighting will provide component parts for field repairs as installers can realize a significant cost and labor saving. All warrantied components, which are installed by a professional installer in the field, will be honored.
NOTE: A Return Merchandise Authorization (RMA) must be issued by Sterling Lighting prior to the return of any product. All returns will be assessed and evaluated to determine cause of failure and eligibility for warranty replacement.